Segmentation and classification

Segmentation is equal parts process, art and science. Process because there are distinct steps, art because solutions are crafted to meet specific objectives, science because the tools used attempt to apply objective criteria. It is also referred to as clustering.

Setting prices

Of all the elements of the marketing mix (product, price, place and promotion) the easiest and quickest to change is usually price. It is also easy for customers and sales to claim that a product or service is too expensive, and this is fed back to the organisation.